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Latest update: 19 May 2021
Latest update about GDPR: "GDPR" refers to the General Data Protection Regulation (EU Regulation 2016/679);
"Personal data" is defined by the GDPR as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
Your personal data is stored in our CRM and invoicing systems. These systems abide by the GDPR and are based in the United Kingdom. If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent via our secure ticketing system.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time.
For the avoidance of any doubt, any personal data held on the Services you take from Guru-host are outwith our access and control. Under GDPR Guru-host is neither a processor nor a controller of data held on the Services and it is your responsibility to ensure compliance with GDPR for any personal data held on the Services.
1.1 Guru-host, in the below text will be referred as the Company, is an online website providing products and services via Internet which was established by the owner Stylianos Asmargianakis with business address 8 Bartlett Avenue, EX23 8DT,Bude, Cornwall, UK , VAT number GB262871585. The below terms and requirements will be applicable for the online use of the Company’s website which can be found at the electronic address www.guru-host.co.uk, and for the provided services by the Company as well. Using the website or the services provided by the Company , users declare that they accept, the terms and requirements of use that have been or will be set by the Company.
2.1 This web page is one of the official Company’s e-shop. Whole content of the website, including images, photographs, designs, texts, provided services and products consist the intellectual property of the Company and are protected by the UK Law, European Law and international Agreements. The whole content of the website has been sent to Notary who has verified the intellectual property.
2.2 It is strictly forbidden any kind of copying, distribution, transfer, reselling and derivatives about the real provider of the web site's Content. Any reproduction , replication, distribution or any other use of the Content for commercial any other purposes is allowed only under Company’s written permission or any other owner of the legal rights. Names, Images, Logos that represents the Company or third party and their services are exclusive trademarks of the Company or third party, protected by relative laws about commercial trademarks. Their presence on the website should not be considered, in any way, as transfer or accession of license of use.
3. Services and Company’s Responsibility
3.1 Customer confirms that the uploaded content on the server is ready for use and doesn’t not need any further modification by the Company in order to operate properly. Company has the right to access Client’s files, websites and data.
3.2 Company informs by e-mail the customer about the way by which he can access the Control Panel and how he can publicize his files on the Internet , create email accounts and the necessity in reading the manual of the Virtual or Dedicated Server and the Control Panel , if applicable.
3.3 Customer agrees that has the necessary knowledge for Building/Publicizing web pages on the Internet , and that the Company doesn’t bear responsibility for knowledge transfer or any other training of programming to the Customer. The Company is not obliged to provide technical assistance except cases that are described in this document. The Company could , by exception and in case of wish, to provide support and guidelines in cases which are not connected with website hosting (Extra Technical Assistance).
3.4 Any request for Extra Technical Assistance can be rejected by the Company with or without reason. Company has the choice to provide any Extra Technical Assistance and if done once, can be canceled at anytime without any further notice and without any Company’s obligation or responsibility.
3.5 Company doesn’t examine the content of information that are processed by the network of server and Company doesn’t guarantee the reliability of any information that is being displayed via or due to the provided services. Even more Company doesn’t guarantee the commercial or personal solvency anyone who is represented on the Internet and is not responsible for any damaged occurred to the Client or to those which who he deals with.
3.6 The use of any information that is provided via Internet, is in responsibility of the one who uses it and the company bears no responsibility for the accuracy or the quality of this information. The connection speed referred on the website represents the inbound speed to the backbone network and not the end to end speed.
3.7 The Company bears no responsibility for any damage caused in case of lack of network/systems availability and doesn’t guarantee that the web hosting service will be continuous or that no mistake will occur due to the special nature of Internet, and of networks via which the information is being transmitted.
3.8 The Company , under any circumstances and due to any reason bears no responsibility for any damaged occurred by the use, availability or no availability of the provided services.
3.9 The Company frequently upgrades the installed application on the servers in order to maintain the highest possible security levels and offer the latest versions of PHP,MySQL, Zend,Ioncube e.t.c. . It is customers responsibility to update accordingly the source code (PHP source code, MySQL queries e.t.c. of his web pages hosted at the available space provided by the Company) in order to be compatible with Company’s Servers. The Company bears no responsibility for any loss and damage or moral damage created by those updates , and for the inability or unwillingness by the customer to adapt his web pages to the updated version of the various applications and programming languages H/Y that have been installed on the Company’s Servers.
3.10 The Company bears no responsibility nor has the obligation of compensation for any loss damage or moral damage that occurs by the inability to provide services or Technical Assistance and the Client is committed with the acceptance of the present that he will raise no claims beside those that are included in the Company’s SLA. Click here to see the SLA. Also, If YOUR server is attacked (DoS) then WE reserve the right to remove YOUR server from OUR network without notice and without obligation to pay compensation apply service credits or refund any monies in respect of Service downtime.
3.11 The Company quiet frequently gets Client’s backups of files and data bases stored in its servers. Company bears no responsibility in case of corrupted or not updated backup. Client is responsible to maintain backup of files and databases, by using the equivalent backup tool which can be found at the provided control panel or by using his own control panel. Customers with dedicated servers an in case that no additional backup service has been paid for, Guru-host bears no responsibility for the loss od data. For security reasons the backup should be transferred by FTP to Client’s Personal Computer.
3.12 Company will cooperate with the Authorities for law imposition about web hosting, information, email and the Client’s Content. This may force the Company to reveal all information given, including information stored in Company’s servers , in addition to Client’s data
and data bases.
3.13 The Company bears no responsibility against Clients/Users for damaged that may occurs due to no order execution.
3.14 Refunds and cancellations. Domain name registrations and dedicated servers including Virtual Machines cannot be refunded or cancelled under any circumstances. All other services are subject to our 60 day money back guarantee. Be aware that if we receive any abuse report while you've been a VPS or Dedicated server customer we will not refund any money at all no matter if you are inside the 60 days money back guarantee period.
Clients Responsibility and non Authorized Use of Servers
4.1 The Client accepts that he will NOT use the Company’s Website and the provided server services for :
i. Sent, sent by email or with any other mean any kind of illegal content , e.g. spam, damaging, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, it constitutes violation the privacy, it shows bitterness, or expresses racial, national or other discriminations. The Clients will be supposed to avoid their entanglement in punishable action as slanderous libel, presentation scandalous or private information for individuals without their approval, intentional sentimental violence, threats in third via e-mail, or other electronic medium/services that we provide.
ii. Cause of damage at individuals aged below 18years old with any way
iii. sent, publication, sent with e-mail or transmission with other ways of any content for which you do not have right of transmission according to the legislation or the conventional or administrative relations (as internal information, property and confidential information that was acquired or revealed as part of labour relations or that is covered in agreements of confidentiality)
iv. sent, publication, sent with e-mail or transmission with other ways of any content which violates any license, commercial logo, commercial secret, intellectually right or other property rights of third person
v. sent, publication, sent with e-mail or transmission with other ways of any material which contain viruses of software or any other code, files or programs that have been made aiming at the interruption, damaging , the destruction or the equipment of operation of any software or material of computers
vi. willing or unwilling infringement of being in effect legislation or her provisions
vii. third person harassment by all means
viii. illegal collection or storage of personal data concerning other users
4.2 The Company has the possibility of rejecting or erase material that it is channeled in the given server if material clashes any legislation concerning intellectually right, copyright, is pornographic, racist or piratical content (hacking, pirate softwares, warez sites, serial numbers), it concerns the drugs distribution , hacking in a computer or clashes with any other law. In such cases the Company has the right, without warning, to deactivate immediately the account and the access in site via Internet without no responsibility for damage that by any chance is caused in the Customer or in Third person. Then it informs the customer in order to to removes the material. In the event that the customer does not comply immediately the company has right erase absolutely the account.
4.3 The company follows a very strict policy for spam emails and she can cancel the account of customer in the event of sent undesirable mass email (spam mail). An e-mail is considered spam when it is sent to a lot of recipients which have not asked to receive it. The customer agrees that he does not sent any kind from the following e-mail types: (a) advertising or informative, including without restriction the commercial advertisement , excluding the case when customers have asked for such emails. (b) Annoyingly email, or via the language written, the frequency that is sent or the size of messages. (c) chain mails (d) Bulk advertising or information Email.
Guru-host maintain the right to decide if a Client’s action is considered as "spam" , "mail bombing" , or " bulk e-mail “. In the case where we receive written abuse report via email from 3rd providers then we maintain the right of direct interruption of service without further notice.
4.4 Server's available resources are intended exclusively for use inside the customer' account . It is prohibited the disposal of resources at any way in third sites with any way, included but not limited in linking graphic or texts from sites third material that is found in Company's Servers, implementation of programs banner exchange etc.
4.5 SSH access is given after customer's application. The company has the right to deny access or give limited access for implementation of specific commands. Customers with dedicated server and any management package (server management) do not have root access but only in exceptional cases and if considered essential by Guru-host, who maintains also the right change the policy when the Customer doesn't comply with rules and instructions of safety as well as the technical background in order to he has root (complete rights) access.
4.6 It is strongly prohibited, sending electronic messages in server or any message that is sent in annoying base in a network immediately or indirectly connected with the Company as well as the effort of bypassing the authentication of user or safety host, network or account. It Is prohibited the gain of access to information that is not addressed to the Customer. It is prohibited the violation of safety of any network, Spawning, Port scans, ping floods, packet spoofing, forging router information, denial of service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop, the distribution of viruses, the implementation of chat rooms, Internet Relay Chat, IRC bots (like eggdrop), PhpShell and other similar programs. Any activity, despite leading to loss of information, will be investigated and it will continue to immediate measures.
4.7 Not permitted background processes or permitted background processes that place at risk our safety servers, they will have as consequence the pause or even the cancellation Customer's account.
4.8 The customer agrees that he will build his web pages in such a way that avoids Guru-host's Servers overloading (it only concerns shared hosting), limiting the use of code and applications that requires high CPU performance. In the event that the web page of customer is the cause of problems in the benefit of services of hosting to other customers that are hosted in the same server, Guru-host has the right to deactivate immediately Customer's account also without warning the access in the network place of customer. In the event that Guru-host proceeds in a such action, the customer will be informed relatively, as soon as possible and Guru-host will collaborate with the customer in order to eliminated the reason that led to the suspension of services.
4.9 The customer agrees with the following terms:
i. Do not use equal or more the 25% of server's resources for bigger time than intervals of 360 seconds. This includes any actions that can cause server overloading including CGI Scripts, PHP Scripts, FTP, HTTP, SMTP load.
ii. Does not execute any autonomous process in server. Including demons and any executable files as IRCD, chat demons, .exe, .com e.t.c.
ii. No execution of any kind of Spider or Indexer
iv. Do not execute any bit torrent application, tracker or client. Prohibits the hosting or interconnection of any ilegal transferred files.
v. Don't participate in any activity that is related with file-sharing and peer-to-peer networks.
vi. Do not execute any gaming servers as counter-strike, half-life, battlefield1942 etc
Vii. Don't execute cron tasks and schedule tasks per time intervals smaller the 15 thin.
Viii. Do not use Script in order to call any non local file . Calling any file or url in remote server should be declared in the company when it concerns shared hosting. The company has the right to prohibit such an action without announcing it to the customer.
ix. Do not allocate server's Mailbox size that exceeds 1024 Mb (1GB). For larger mailboxes please upgrade to a VPS or a Dedicated Server. Mailboxes that keep getting above the limit will be emptying automatically every week so be sure you got setup your email client as pop3 or check regulary that you don't exceed the limit. You can setup each email account with a limit of 1GB in order to get notified once you are near the limit.
4.10 Customer should use the network place exclusively as one ordinary Web Site. The use of services and the equipment of Company should always be with such a way that would be consistent with the present agreement and in no case should harm the operation of equipment or the network of Company. The use of excessive resources of system is not acceptable. In the event that the use of services of Company from the customer creates, at the crisis of Company, beyond permissible limit, overloading of equipment and resources of Company, the Company can suspend the operation of account until it is determined and is solved the cause of overloading. The company maintains the right of deactivation of intensive mechanisms that overloads the CPU.
4.11 The customer comprehends and agrees that no part of services that is being provided by Guru-host, as the space, e-mail or the transport of data (bandwidth)can be used for for backups. The customer is not allowed in no case to upload, download or store in the space where it is provided for him files that do not have direct relation with that is essential for the operation of his web page, with the exception of maintenance of backup.
4.12 The customer has to supervise the size of used space and his remainder in the hard disks of Company, so as it does not exceed the limits that have been fixed. In the event that the space that is occupied exceeds the limits, the Company will charge the customer for the use of additional resources and maintains the right to erase files so that comes back the used space in the permissible limits or deactivated automatically the services until the space comes back to normal size.
4.13 It is customer's responsibility to ensure that the code and the applications installed in his account are safe and the directory and file permissions are correct, independent from the way that became the installation. The customer is the person in charge for all actions that are executed in his account.
5.1 All transactions that are committed via www.guru-host.co.uk are conditioned by the International and European right, that regulates subjects with regard to the electronic trade as well as from the Law concerning protection of consumers, that regulates subjects with regard to distant sales. The company recognizes the importance of safety of Personal Data, as well as electronic transactions and has taken all the essential measures, with the most modern and advanced methods, so that is ensured the biggest possible safety. All information, that is related with your personal elements, is safe and confidential.
The safety of Electronic shop of Company is achieved with the following methods:
Recognition of Customer
5.2 Code that are used for the recognition are two: Username and Personal Password, that each time you sign in they provide access with absolute safety in the personal elements of Customer. It is given the possibility of change of password as often as Customer wishes through support system http://client.guru-host.co.uk. The only person that has access to the data is the customer via the above code and he is exclusively person in charge for the maintenance of his secrecy from third persons. The company is not responsible for the use of secret code from not authorized person. Company's e-shop in no way does reveal or publish the personal data and the information that has been provided. The personal data which are given by the Customer in the Company's disposal are used exclusively for implementing transactions. All information are encrypted and stored with absolute safety.
5.3 Customer must keep contact information updated and notify the Company for their change. Communication and information of Company to the Customer concerning his account (upgrades in servers, expiry - renewal account e.t.c.) are carried out via email or via relative informative pages in site the Company. The customer has to check regularly email that was given as main email and the Company web site in order to be informed for issues concerning his account.
Secrecy of Transactions
5.4 All information that is sent to the customer/subscriber of the Company is confidential and the Company has taken the all necessary measures in order to be used only when necessary in the frame of provided services. Certain of taken measures are the following:
i. Only authorized employees have access to the information of transactions and only whenever this is necessary (e.g. Applications transaction)
ii. The company does not reveal personal information of customers and their transactions, unless has written authorization from the customer or this is imposed by juridical decision or decision of other public authority.
Iii. In case that the Company uses partners for the systems support, it has the responsibility for confidentiality,
iv. The customer can ask any elements they are observed for this as well as the correction in the event that can argue the existence of error.
v. For safety, Customer must handle all information that is provided via the service as confidential and not revele any of them to third persons.
vi. Customer's e-mail is used by Guru-host. for sending informative emails-newsletters regarding the company and about new offers or discounts provided. In the case that Customer does not wish to receive such emails he can be erased from the list of contacts, by pressing the relative link which can be found at the bottom of the email-newsletter.
Pricing and Interruption of Services /Contract Policy of prices
6.1 Quoted prices of products are in British pounds and VAT is excluded . The payment of services and products takes place in advance. The company maintains the right of changing prices without previous customer notice . It is obvious that customer always overwhelms the price which is entered in the familiar price lists for this product or the service at per year order.
6.2 The company has right to offer packages or offers that will have more favourable terms or prices from those that existed when the customer initially bought services from the Company. These price changes and terms do not influence the existing prices of parts.
6.3 The price that the customer pays to the Company for services of hosting may change afterwards the order in infrequent cases. The company maintains the right to change at any moment the resources and the prices of services of hospitality that are appeared in site for purchase by future customers. The refunding of debts of customer should become at the latest in 7 days from the day published of invoice which also publishes in the address https://client.guru-host.co.uk under the account of each customer. If th cost has not been paid after 7 days and provided that the company has not been informed, your account will be deactivated and will not be activated until final payment . If this in not made within 10 days your account will be erased permanently.
Payment with Credit card
6.4 Customer has the possibility of paying his orders via credit card. The transaction of the credit card is completed after precede control and certification-validation of given information. The customer is the only person in charge for the correct information of his credit card.
Payment with deposit in account of bank
6.6 customer has the possibility of refunding his orders via deposit in banking accounts that are presented at the order of service. In this case the Customer owes to pay possible bank charges and to inform the Company for the number of transaction of deposit and the bank shop where they took place.
Interruption of Services/Contract
6.7 The present contract can be interrupted from anyone contracting, without cause. The company is not compelled in return of agreed sum for the time interval that remains from the day of interruption until the regular expiry of convention in the event that the interruption asks the customer or the contract is interrupted or by the Company in the event infringement of terms by the customer
6.8 If the Customer declares that he does not wish the continuation of services, then the company interrupts the operation of web site Customer and erases his from servers , without other notice.
6.9 H Company maintains the right to deny, terminate or place in unavailability the services provided to the Customer at wish, with or without warning, and will not charged for repercussions, positive or negative, as a result of stopping the web site from server or terminating other service. File recovery at hosting packages is debited proportionally the weekday hours with prices that begin from 99€ per hour.
6.10 In the case where the Customer maintains non-acquitted one or more services in his account, then the Company has the right of suspension, interruption or deletion of all of his domains or accounts of hosting, paid off or no, without the obligation of giving backup.
6.11 The company maintains the right to cancel an account, including files and the content, for any reason amd at any time. The customer agrees that he maintains backup copies with all files and databases that the Company is hosting, and agrees that the Company will have no responsibility for the loss of data. The customer is the person in charge for making backups.
6.12 In case that the customer do not wish further services of the Company he has to declare it via the form of cancellation that is found in the contact http://client.guru-host.co.uk. After receiving the form automatically the customer receives an confirmation email . In the event that the Customer does not receive confirmation email he will have to l communicate by phone with Guru-host. For dedicated hosting bsed in Germany and Greece we need a month notice prior to cancellation date.
6.13 In the event of no payment in time or of impossibility to charge the credit card of the customer, our Services are programmed to be interrupted automatically after the expiry of subscription.
6.14 In the event that the rest of the Customer's Credit Card at the moment of transaction is not enough the Services of Company are programmed to be interrupted automatically afterwards the expiry of subscription.
6.15 None of our server management plans include installation, configuration and daily maintanance of services like reverse proxies, custom applications and any software related with cloud services/applications. For this kind of support a seperate contract/quote must requested from the client.
Renewal of Services
7.1 This contract is renewed automatically according to current price list on the type of provided service at the time period of renewal except and if the customer doesn't wish further collaboration with the Company and after informing the Company.
7.2 In the event of refunding of subscription with deposit in the bank, the Customer owes to pay by any chance banks charges and to inform the Company for the number of transaction.
7.3 In any case, the customer owes to check that the company received the notice of refunding of his subscription and activated/renewed the services for which it paid.
7.4 Data protection
Compliance with data protection laws; warranty of Customer's right to disclose personal data (GDPR); details of personal data and purposes of processing by the Host (GDPR); duration of personal data processing by Host (GDPR); personal data processed by Host on instructions (GDPR); informing Customer of illegal instructions (GDPR); personal data processed by Host as required by law (GDPR); confidentiality obligations on Host persons processing personal data (GDPR); security of personal data processed by Host (GDPR); appointment of sub-processor by Host (GDPR); authorisation for Host to appoint sub-processors (GDPR); Host to assist with exercise of data subject rights (GDPR); Host to assist with compliance (GDPR); Host to provide information (GDPR); deletion of personal data by Host (GDPR); Host to allow audit (GDPR); changes to data protection law.